Policies
* PLEASE READ ALL POLICIES FULLY *
Salon Virtue 24 hour Cancellation Policy
Because we are a small, locally owned salon, cancellations effect us greatly. Our service providers and salon take great pride in offering exceptional service to our guests. We strive to offer a professional, positive, and progressive environment for our staff and guests alike. When you cancel last minute and especially “no show” it is incredibly rude to our staff and other guests on our waiting list. Please inform us immediately if you need to cancel or reschedule for any reason. There are 2 easy ways to get ahold of us if you need to cancel for any reason, call 360-443-2057 or email us at salonvirtue360@gmail.com.
We understand that sometimes you need to change your schedule. We kindly ask that you give us a 24 hour notice if you must cancel an appointment. If cancelling or no showing becomes a habit, you must provide a valid credit card to schedule appointments at Salon Virtue. Cancellations made less than 12 hours in advance will be charged $25—$50 for the time of services booked. Any “no call, no shows" will be charged 100% of the services booked. If you “no call, no show” any appointment for any reason you will have to secure a future appointment with a non-refundable deposit (only non-refundable if you do not cancel within 24 hours or “no show”). If a habit or trend of cancelling or “no-show” is seen, customers will not be allowed to schedule at Salon Virtue. Tardiness by 15 minutes or more is considered a “no show”. By scheduling with us you agree to the above terms. *We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the most desirable appointment time.
LATE GUESTS POLICY
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at 360-443-2057. If you are 15 minutes or later we may have to reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness more than 15 minutes will be considered a “no show”. Please refer to our cancelation policy
SALON ETIQUETTE
We have a strict “no judgement policy” for our guests. Salon virtue is a “safe place", our guests come from all walks of life and are here to relax and be taken care of regardless of social stature. Please be courteous and practice our salon rule of “If you don't have anything nice to say, then don't say anything at all.” As a courtesy to our guest trying to relax, please silence cell phones and keep your voice down when taking calls.
Childcare
In order to promote a relaxing and enjoyable experience for everyone, we have a few policies in regard to children in the salon. During your service, you will be unable to attend to all of your child’s needs; stopping your service provider so that you can attend to your child distracts us from doing our best work for you. We ask that if you are unable to find childcare during your appointment, your child MUST be able to quietly attend to themselves for the duration of the service. Children under the age of 6 are considered too young to be able to attend to themselves, and must be attended by an adult who is not receiving services. In the event that you arrive for your appointment with a child who is unable to quietly attend to themselves, we may ask you to reschdule.
*Babies in arms is STRICTLY prohibited at Salon Virtue, as it is very dangerous for your child to be in the chair while you are receiving services.
SCHEDULED APPOINTMENT POLICY
We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all your contact information. We would much rather notify you!
PET POLICY
Unfortunately, Wa State laws only allow service animals in salon during business hours
RETAIL PRODUCTS POLICY
Brushes and combs, promotional and sale items are final sale. Products may be returned in the form of an exchange or store credit within 14 days of purchase. Products must have 75% product remaining for exchange.
SERVICE PRICING
A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair. We offer free consultations for more specific pricing.
GRATUITIES are not included in our pricing.
SERVICE GUARANTEE POLICY
Although we do not give cash refunds, all services have a limited time guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense if informed 1-4 days after service is provided at owners discretion.
CONFIRMATION CALLS
We try very hard to confirm each appointment, however confirmation calls are a curtesy, not a guarantee. It is your responsibility to remember the appointment you scheduled. If you do not receive a call 1 days prior to your appointment, please call us to confirm your appointment time. Confirmations are also available via SMS and Email. Please provide your email and cell number + carrier for easier confirmation. Please do not reply to confirmation texts and when emailing or replying to an email be sure to include your name
GIFT CARD POLICY
Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.
REJECTED PAYMENT OR BOUNCED CHECK POLICY
It is your responsibility to pay in full for services IMMEDIATELY following your appointment. If you cannot pay, there will be a police report filed as that is considered stealing. Bounced checks will accrue an extra fee of $50 on top of full payment for services preformed. If you bounce a check at Salon Virtue you will be required to make a full deposit with cash or credit card to secure future appointments and checks will no longer be an accepted form of payment.
MISCELLANEOUS
Please notify our stylist before booking your treatments if you have allergies, any other physical ailments or disabilities. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.
-We are a small, local business, situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by Salon Virtue company owners. We reserve the right to refuse service to anyone for any reason but especially if you cannot follow these salon policies. Our goal is to make our customers happy and beautiful, and these policies and decisions in place, and exist for that purpose. We are not responsible for lost or stolen items.
By entering this facility I WAIVE, RELEASE, AND DISCHARGE Salon Virtue
(at 508 DeKalb st. Suite 110 Port Orchard, Wa. 98366) and from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me or my children including my traveling to and from this facility. Please speak with the owner for any questions and concerns. Thank you.